We want every customer to be satisfied with their purchase from Axxis Beauty. If for any reason you are not completely happy with your order, we offer a refund or exchange within 30 days of purchase. To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition that you received it. A receipt or proof of purchase is required. Refunds will be issued to the original method of payment. If the item was a gift, a store credit will be provided. Please note that shipping and handling fees are non-refundable, and the customer is responsible for return shipping costs. To initiate a return or exchange, please fill out the form below. We will provide instructions on how to proceed with the return or exchange process. Once we receive the returned item, we will inspect it and notify you of the status of your refund or exchange. If approved, your refund will be processed within a reasonable timeframe. We reserve the right to refuse a refund or exchange if the item does not meet our return policy criteria. If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We are committed to providing excellent customer service and ensuring your satisfaction with Axxis Beauty products.